Job Title
Credit Controller (CS005869)
£26,000 -£30,000 (D.O.E.)
Beaconsfield, Buckinghamshire.
Start Date
January 2020
  • 28 Days holiday, including Bank Holidays (with length of service benefit)
  • Death in Service
  • Parking
  • Auto-Enrolment offering Salary Sacrifice
  • Probation : 6 Months
Apply for this job

This is a full time, permanent position.

Our client is currently looking for a Credit Controller to join a busy, yet dynamic, organisation.  This role will involve supporting the Partners and business with the collection of fees in a timely fashion, monitoring the cash flow and assisting in the smooth running of the Sales Ledger.  You will be reporting to the Practice Manager, working closely with the Partners and Managers.

Duties of the Role:

  • Maintaining regular telephone contact with clients, collecting payments as quickly as possible, but no later than 60 days of date of Request of Payment.  Providing effective and efficient collection, ensuring formal procedures are implemented thereafter, including placing the client on “stop” and/or legal proceedings
  • Identifying clients’ cash flow difficulties and negotiating repayment schedules with a signed Debt Agreement if necessary
  • Daily Sales Ledger allocations, transferring amounts between accounts, monitoring bank charges and reconciling the Partners’ bank accounts daily, ensuring they balance on a monthly basis
  • Taking and balancing credit and debit card payments
  • Processing, sending and filing monthly “commission received” letters to various clients
  • Working with the Partners and Managers, ensuring queries relating to the business are dealt with promptly
  • Processing any Credit Notes with the WIP, either written off or reinstated on the client account
  • Recording all activity, diarizing for future action on the client accounts on CCH (accounts system)
  • Printing monthly statement and review with Partners before sending
  • Promptly responding to additional client action requested by Partners
  • Providing updates on aged debtors to the Managing Partner and agreeing actions
  • Liaising with Partners regarding their clients, informing them of any potential problems as necessary
  • Agreeing with the Partners and Managing Partner when legal action is to commence
  • Following and completing the Small Claims Court procedure


Special Requirements: 
  • Computer literate (Email, Word, Excel)
  • Experience of Credit Control within professional services, ideally courses within Credit Management & Effective Credit Control Techniques / Debt Recovery & Enforcement Practice & Procedures / Litigation (Effective Enforcement)
  • Ability to communicate effectively at all levels with colleagues, clients, solicitors and enforcement agencies
  • An awareness of confidentiality, both inside the business and externally (essential)
  • Ability to convert options into recommendations and resolutions
  • Remaining technically up to date, applying this to make judgements
  • An awareness of relevant financial targets and constraints, contributing to achieve these
  • Ability in using your judgement to suggest alternatives and improvements in process and procedures
  • Ability to prioritise, organise and manage time efficiently and effectively
  • Keeping the Partners informed of progress and potential problems
  • Documenting work clearly and concisely
  • Drive and determination (essential)
  • Reliability
  • Ability to work to deadlines and under pressure
  • Ability to use your initiative, also working proactively
  • Excellent telephone manner with a diplomatic attitude
  • Good business awareness, planning and organisation, client care skills