Our client, established for over 30 years, is looking to recruit a Client Relations Co-ordinator to report to the Client Relations Manager.

Dealing with clients from 6 weeks post completion of sale through to end of warranty period (two years), you will be responding to emails/phone queries from customers, raising POs and chasing Site Managers/Sub-Contractors for outstanding works as well as managing the Maintenance Operatives’ diaries.

This position would, ideally, suit someone (more or less) at the beginning of their career, with an eagerness to learn a new industry and who can be “moulded” in to how they operate. You must come from a ‘customer care’ background, whether that be from retail or similar.

Duties of the role will include:

• Reporting to the Client Relations Manager
• Assisting with all administrative duties within the Client Relations Department
• Learning/operating the COINS system to keep plots updated, generating job sheets and managing diaries etc.
• Assisting with administration duties relating to customers from 6 weeks post completion, right up to 2 years post completion
• Dealing with customer queries via telephone/email
• Registering all customers on completion with NPA out of hours service
• Liaising with Client Liaison Executives to diarise and send letters 6 weeks post completion to advise that Client Liaison Executives are handing customers over to Client Relations and reiterating 2 years after sales service
• Contacting customers 6 months post completion and organising/booking remedials if necessary
• Assisting Client Liaison Executives with administration during busy periods
• Updating/generating reports as required
• Chasing outstanding issues/tasks with sub-contractors on projects designated to you
• Assisting Client Relations Manager with maintenance men’s diaries
• Raising job sheets for A2 dominion using Bluetec system, ensuring system is kept updated, progressing jobs and closing down as necessary
• Any other ad-hoc as set by the Client Relations Manager

Special Requirements: 

• Previous customer care background (essential)
• Confidence using Microsoft Office
• Motivated in approach to work
• Good team member and with ability to work on own initiative
• A great communicator with good attitude and an eagerness when taking on new opportunities/experiences
• Excellent communication skills with the ability to problem solve
• Comfortable dealing with customers/colleagues (both face to face and by telephone/email)
• Driven, reliable and flexible with the ability to adapt to change

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