Our client, is looking for a strong credit controller to join their expanding team.  You will be liaising with Property Managers, Solicitors and our external leaseholders. The suitable candidate will be responsible for the collection of ground rent, and service charge and insurances arrears across our portfolio of circa 6000 units.

The ideal candidate will have previous experience of credit control and a proven track record of exceptional communication skills, attention to detail and the ability work as part of a busy team. We are seeking a confident, ambitious individual who is self-motivated and has a “can-do” attitude. Your responsibilities include but are not limited to:

  • Collection of Service Charge, Ground Rent and insurances arrears.
  • Making outbound calls and ensuring debts are kept under control
  • Identify and chase arrears by email and letter
  • Answer the telephone liaising with Leaseholders in respect of arrears.
  • Negotiate and monitor payment plans.
  • Liaise with the Accounts team where necessary.
  • Instruct and Liaise with solicitors in connection with debt recovery and monitor performance on each individual case.
  • Prepare monthly arrears reporting.
  • Prepare information and supporting evidence for Court Papers or leaseholder tribunals with support of the Property Manager.
  • Identify improvements and efficiencies in our current Credit Control process.

Additional Information

  • 25 days holiday
  • Free parking
  • Attributes – Resilient, organised and a team player
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