Customer Service Administrator (P6022)
Full Time PermanentYou will be providing administrative support as well as delivering fantastic customer service. This is a varied role with elements of sales administration, supplier engagement and customer service.
Responsibilities
- Covering all areas of contract administration, including raising purchase orders, booking deliveries/collections and raising post-delivery packs and invoices
- Ensuring achievement across all key performance indicators (KPI’s)
- Managing daily workloads as a group through the use of dashboards/reporting
- Dealing with all customer queries (via phone/email) that arise after point of sale
- Day to day management of complaints in line with FCA standards
- Supporting management, providing detail/knowledge to enable better decision making
- Supporting customers and upholding the brand image (providing the very best in going above and beyond for customers)
- Using Microsoft Dynamics 365, Bynx and various other systems to manage all post sale operations for customer
Experience Needed
- Minimum Grade A-C in Maths and English GCSE (or equivalent)
- Working knowledge of Microsoft Office (i.e. Outlook, Word, Excel, as well as CRM systems)
- Previous experience dealing with customers
- High levels of accuracy and attention to detail
- Customer focused with an excellent telephone manner/communication skills
- Strong analytical skills
- Understanding and use of PDF editor
- Ability to manage/prioritise own workload as well as working to tight deadlines in a fast-paced environment
- A flexible, ‘can do’, enthusiastic attitude
- A willingness to learn and grow within a commercial environment (with customer service/client satisfaction being the primary focus)
- A driven, passionate and motivated team player
- Full driving licence
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