Customer Service Administrator (P6022)

You will be providing administrative support as well as delivering fantastic customer service. This is a varied role with elements of sales administration, supplier engagement and customer service.

Responsibilities

• Covering all areas of contract administration, including raising purchase orders, booking deliveries/collections and raising post-delivery packs and invoices
• Ensuring achievement across all key performance indicators (KPI’s)
• Managing daily workloads as a group through the use of dashboards/reporting
• Dealing with all customer queries (via phone/email) that arise after point of sale
• Day to day management of complaints in line with FCA standards
• Supporting management, providing detail/knowledge to enable better decision making
• Supporting customers and upholding the brand image (providing the very best in going above and beyond for customers)
• Using Microsoft Dynamics 365, Bynx and various other systems to manage all post sale operations for customer

Experience Needed

• Minimum Grade A-C in Maths and English GCSE (or equivalent)
• Working knowledge of Microsoft Office (i.e. Outlook, Word, Excel, as well as CRM systems)
• Previous experience dealing with customers
• High levels of accuracy and attention to detail
• Customer focused with an excellent telephone manner/communication skills
• Strong analytical skills
• Understanding and use of PDF editor
• Ability to manage/prioritise own workload as well as working to tight deadlines in a fast-paced environment
• A flexible, ‘can do’, enthusiastic attitude
• A willingness to learn and grow within a commercial environment (with customer service/client satisfaction being the primary focus)
• A driven, passionate and motivated team player
• Full driving licence