Our client based on the outskirts of High Wycombe are looking for a Customer Service Executive to join their team. This position is to support the sales department with all customer related queries. The successful candidate will be processing customer orders, supporting other teams with administrative duties and answering all inbound calls.

  • Answer inbound calls and emails and deal with general customer enquiries and day-to-day orders
  • Load sales orders and customer forecasts/schedules on to the ERP (Enterprise Resource Planning) system
  • Manage Inbound orders from overnight and long lead time suppliers
  • Manage outbound shipping dates to customers and co-ordinate with the warehouse team
  • Ensure customers are set up correctly and help maintain up-to-date information on the system
  • Ensure customers receive outstanding support where all their expectations and requirements are met
  • Support the sales team and manage workload throughout the department
  • Follow-up all quotations and input feedback into ERP system
  • To manage and maintain customer future order books identify potential issues
  • Liaise with the warehouse team to help co-ordinate shipments
  • Respond to customer returns and other ad hoc requests
  • Work with the sales team and with colleagues in other departments to improve processes
  • Support the team in managing Vendor Managed Inventory customers
  • Managing Call Off Orders to ensure contract timeline and dispatch / liaise with Sales team
  • Produce standard, regular and ad hoc reports that support the Sales team
  • Ensure the smooth flow and use of customer facing electronic ordering systems

Additional information 

  • Possesses administrative experience, ideally in a sales environment, answering inbound calls and emails and deal with general customer enquiries and day-to-day orders (Essential)
  • Ensure customers are set up correctly and help maintain up-to-date information on the system (Essential)
  • Ensure customers receive outstanding support, where all their expectations and requirements are met (Essential)
  • Ability to work to a basic level in Excel (Essential)
  • Good interpersonal and communication skills, with a keen eye for detail (Essential)
  • Ability to work well both independently and in a team and demonstrates initiative and problem-solving skills (Essential)
  • Strong organisational and planning skills (Essential)
  • Good command of the English language, both written and spoken (Essential)

Benefits

  • 23 days holiday (plus UK bank holiday, rising to 25 days holiday after five years’ service)
  • Holiday Buying Scheme (giving the individual the opportunity to buy an additional five days’ holiday) – after probationary period
  • Life Insurance
  • Annual bonus (should the business hit agreed targets) – after probationary period
  • Health Cash Plan Scheme (after one years’ service)
  • Employee Assistance Programme – after probationary period
  • Free flu vaccinations
  • On-site training
  • Excellent career progression opportunities
  • Ad-hoc employee functions including annual Summer Social (usually held in June each year)
  • Charitable fundraising opportunities
  • Free car parking
  • Hours – 38.50 hours per week (08:30-17:00 hours (Monday to Thursday, 08:30-15:50 hours (Friday), with an unpaid break of 30 minutes
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