We are seeking a dedicated fluent Dutch/English Speaking Client Sales Coordinator to join our client’s dynamic team. The successful candidate will be responsible for handling enquiries from both prospective and existing clients, ensuring a seamless and professional customer experience. This role will involve liaising with all company departments and third-party suppliers.

You will be required to “showcase” the company product in the Showroom (4 days per week), demonstrating its features/benefits. You will need to be comfortable presenting with a video device so must be reasonably tech savvy. This will involve working with one other person in the Showroom at all times, in a locked environment and by appointment only.

1 Day a week will entail working from home carrying out the same duties but without the demonstrations.

Commission is payable on all sales completed providing not an existing customer. However, commission will be split should another member of staff be required to do the demonstration.

You must be able to work with and fit into a small team and possess great client service skills.

Excellent MS Office, CRM experience and telesales also required, together with a good, smart appearance.

Duties of the role will include:
• Answering inbound telephone calls and managing incoming sales email requests.
• Distributing enquiries to the appropriate internal or external departments in line with company processes.
• Addressing and resolving client queries and complaints professionally and promptly.
• Providing administrative support, including preparing client quotations, proforma invoices, and RFPs.
• Ensuring full payments are received before dispatching items.
• Keeping the company CRM updated with conversations, quotations, client notes, and other relevant information.
• Managing incoming Web Chat inquiries.

Special Requirements:
• Proven experience in a client services environment.
• Excellent oral and written communication skills in Dutch & English.
• Computer literate.
• Ability to multitask in a start-up environment.
• Team-oriented with a proactive attitude.
• Strong attention to detail and integrity.
• Ability to remain calm and composed, even in challenging situations.
• Cooperative and pleasant demeanour

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