Our highly successful, leading client, established for many years, is looking to recruit an IT Infrastructure Manager.  You will be responsible for maintaining and maturing all elements of IT Infrastructure to deliver IT Infrastructure services to the business, displaying the right balance between cost, service quality and agility.



Key Duties:

  • Developing, planning, building and optimising IT Infrastructure, particularly Azure technologies (data centres to conform to agreed security/compliance policies)
  • Ensuring incident and problems management processes are mature with strong communication plans
  • Managing and cultivating a high performance team, investing time to ensure efficient team utilisation and productivity and also that project management methodologies are upheld, where appropriate, to these teams and workloads
  • Delivering IT Infrastructure projects successfully, ensuring delivery within agreed timescales, scope and budgets
  • Reporting all projects within the Infrastructure projects queue, ensuring a high level dashboard is available, highlighting risk, budget discrepancies and successes
  • Developing, measuring and monitoring IT system availability and performance standards
  • Managing IT service performance, availability and capacity,  ensuring Azure capacity is measured, providing capacity reports and appropriate availability in line with demand forecasting
  • Demonstrating and testing service continuity plans, ensuring systems perform to agreed RPO and RTO recovery times
  • Ensuring Infrastructure budgets are adhered to and expenditure is optimised and reduced, with particular focus on SaaS, Azure and Cloud service costs
  • Managing multiple IT vendors, ensuring adherence to agreed KPIs
  • Ensuring regular service delivery meetings are held, acting as a key escalation point and feeding into contract negotiation for renewed and enhanced services

Special Requirements / Additional Information: 

  • At least 2 years’ experience with Azure (essential)
  • At least 2 years’ experience of Office 365, including Skype, Teams and other key 365 applications
  • 5-7 Years of IT management service
  • Hands on Network and IP telephony experience, preferably Avaya and contact centre system knowledge
  • Proven experience with Infrastructure design and decision making
  • Proven ability to inspire and mentor high performance teams
  • Ability to manage transition and delivery technology solutions
  • Ability to develop a comprehensive understanding of all business plans, relating that knowledge to identified operational and IT related initiatives
  • Having the necessary knowledge to propose relevant IT responses to changing business and project risks
  • Excellent written and verbal communication skills, including the ability to effectively communicate concepts to technical and non-technical audiences
  • Strong negotiating skills to facilitate commitment to change and service improvements, with the appropriate level of judgement and maturity
  • High degree of initiative, dependability and ability to work with little supervision
  • Ability and willingness to travel as required, ensuring project success
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