Our highly successful, well-established client, a leading importer of kitchen/bathroom interior materials, is looking for a Sales Consultant to join their team. You must thrive being in a customer focused environment and pride yourself on providing the highest level of customer service.

You must be confident, motivated, sales and customer focused, with a creative flair. You will be providing first class customer service and support to clients as they browse the extensive range of products within the showroom, guiding them through the buying process right from the first visit through to giving advice on product application once delivered.

Product training will be provided.

Responsibilities:

• Receiving visitors in a polite and professional manner
• Product advice, providing design ideas
• Raising Quotations
• Processing/following-up orders as necessary
• Dealing with telephone enquiries
• Problem solving
• Taking payments on orders
• Booking/chasing deliveries
• Providing technical advice
• Sales aftercare
• Assisting with complaints in a professional manner
• Any other ad-hoc duties

Special Requirements:

• Previous customer focused background (essential)
• Ability to deliver a great customer buying experience
• Ability to provide after sales and returns service
• Strong communication and organisation skills
• Ability to work within a small team as well as working on own initiative
• Computer literate, with a basic level of Maths
• Smart appearance, well presented and with a polite, professional approach
• Self-motivated and with a good eye for design
• Ability to remain calm and factual when dealing with distressed/demanding customers
• Previous industry experience within flooring/tiling/lighting (desirable)

Hours of Work:

Monday-Saturday (9.30am-5.30pm) – with 1 weekday off per week

Closed on Sundays/Bank Holidays

Benefits:

4 Weeks holiday per year, increasing to 5 weeks with qualifying length of service
Your birthday day off (after qualifying service of 1 year)
Public/Bank Holidays and Christmas Eve off
Access to their Employee Assistance Programme
Cycle to Work Scheme
Optional Pension Scheme
Death in Service
Private Health Care (after 5 years’ service)
Employee discount
Travel costs when travelling beyond your remit

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