This is a full time, permanent position.

Our client, a highly established supplier based in Aylesbury, is looking for a Sales & Customer Service Co-ordinator to generate profitable sales through providing excellent levels of customer service and product/technical support.

You will ensure all enquiries are processed within 24 working hours and all orders are processed in a timely/efficient manner.

Key Responsibilities

• Daily contact with new/existing customers
• Generating enquiries from customer contact calls
• Updating contact details on customer database
• Managing enquiries/quotes
• Sales order processing
• Weekly sales order report
• Interfacing with the sales engineers
• Liaising with the export office in Germany
• Ensuring products are delivered on time to customers
• Enquiry logging and entry onto CRM
• Meeting/surpassing minimum levels of customer contact and enquiry levels
• Preparation and following-up of quotations
• Checking correct products are ordered and drawings are processed where necessary
• Customer liaison regarding order process and delivery
• Preparing information for meetings to discuss input/output/customer quotations
• Liaison with other departments as required

Special Requirements

• Previous sales and customer service experience (essential)
• Excellent communication skills (verbal and written)
• Excellent customer facing/service skills
• Ability to work independently and as part of a team
• Self-motivated with ability to multi-task and prioritise
• Excellent Microsoft Office skills
• Excellent accuracy and attention to detail
• Good time management with the ability to meet deadlines

Hours of Work: Mon-Thurs 8.30am-5pm / Fri: 8.30am-2.30pm

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