Our client is looking for a Senior Administrator/PA to join their team. You must be very detailed and accurate in your work and will be required to act as PA to a number of senior medical staff.

Main Duties are:

● Taking patient enquiries and setting up patients on their patient management system
● Communication with patients and associates
● Data Protection
● Explaining the practice to potential associates and ‘onboarding’ them
● Liaising with their website developers
● Liaising with external marketeers and assisting their internal marketing drives
● Covering reception
● Taking enquiries from solicitors and setting up appointments for their clients
● Collating data to set up appointments
● Liaising with the accounts manager; where appropriate chasing debtors
● Dealing with complaints
● Maintaining supplies
● Providing a good working environment
● Dealing with reps and other professionals associated with their work
● Problem-solving and mutual support to other staff
● Know when to direct enquiries to the Office Manager or clinician.
● Maintain office security by following safety procedures and controlling access via the
reception desk, being aware of GDPR compliance and confidentiality.
● Update bookings and scheduling appointments when required for all clinicians.
● Deal with incoming emails.
● Communicating well with the team, in person and by email and phone.
● Performing all other clerical duties such as general receptionist work, shredding etc
when required.
● Ability and willingness to learn new systems.

Person Specification:

● Proven work experience in a similar role.
● Proficiency in Microsoft Office and Google calendar/drive.
● Hands-on experience with office equipment.
● Professional attitude and appearance.
● Excellent written and verbal communication skills.
● Ability to be calm, helpful, resourceful and proactive when issues arise.
● Excellent organisational skills.
● Multitasking and time-management skills, with the ability to prioritise tasks.
● Good attitude to help patients while also keeping good boundaries in place.
● Team player.

 

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