We are currently recruiting for an experienced Technical Support Engineer for our client, who are  a service provider delivering hosted solutions for their customers within the media and entertainment Sector.

The role calls for a candidate who is comfortable dealing with clients to provide a high level of customer support and service.

The position is based at our clients offices in Chesham, Buckinghamshire. However, the position will require you to work within their data centre space in the surrounding area, so it’s essential all applicants drive.

Principle Responsibilities:

    • Equipment build and test- including workstations, servers and storage systems.
    • Operating System load and configuration.
    • Server, workstations and storage fault find and repair.
    • Equipment installation at clients’ premises and the data centre.
    • Responding to client support requests via the company support system.

Experience required:

  • Good understanding of computer servers and workstations.
  • Good understanding of the Windows Operating System (Linux would be an advantage but not essential)
  • An understanding of networking and network configuration.
  • An understanding of storage systems.

Personal Skills required:

  • The ability to work well under pressure.
  • Good communication skills.
  • Ability to identify, prioritise and solve issues.
  • Eager, ready to learn and self-motivated.
  • Driving licence.

Benefits :

  • Competitive salary in the range of £30k-£55k depending on experience (the level of seniority is flexible)
  • 5 weeks holiday per year (additional cover for Christmas and some cover arranged with the rest of the team)
  • Discretionary Christmas bonus linked to company performance.
  • Pension scheme.

(please note: candidates must currently have permission to work in the UK)

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