TEMPORARY OPPORTUNITY 

Our client, based in High Wycombe is looking for FULL TIME and PART TIME TEMPORARY customer service executives for approximately 5-6 months (Monday – Sunday) This role is to support customers with order processing, troubleshooting and general enquires.

If you are a student or graduate and looking to obtain part time hours to fit around studies, we can accommodate this.

 

  • Provide first-line support to help customers diagnose and troubleshoot issues with equipment.
  • Navigate problems, arrange for a field service technician, and supply spare parts when required.
  • Provide prompt, informative, detailed support to customers via phone and email.
  • Support with problems logically and with good judgement and process.
  • Effectively communicate with customers regarding orders, ensuring clarity and understanding of the required work.
  • Collaborate closely with cross-functional equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction.
  • Develop detailed knowledge about specific product lines and features.

Your working hours & shifts:

  • March to September/October
  • Working hours are flexible  (Minimum of 12 hours per week and up to 40 hours per week).
  • To ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday
  • Rota’s are provided (hours to be worked can be amended depending on business needs).
  • An initial 2 week training period is provided, along with ongoing support to develop your product knowledge and support credentials.
  • PAY – £12.00 WITH £1.45 HOLIDAY PAY PER HOUR
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