Job Title
Branch Customer Service Coordinator (CS005639)
Salary
£18,000 - £20,000
Location
High Wycombe, Buckinghamshire.
Start Date
ASAP
Reference
CS005639
Benefits
  • 37 ½ hour week (8:30 - 17:00 Mon-Fri)
  • 25 days holiday + BHs
  • Pension & Childcare Voucher Scheme &Employee shopping discount platform
  • Healthshield Cash Plan (eye care, dental care etc)
  • Free parking & Onsite restaurant
Contact
Apply for this job
Specifications: 

This is a full time, permanent position.

Our client, a global distributor based in High Wycombe is currently recruiting for a Branch Customer Service Coordinator to provide support to the inside / branch sales force by assisting with customer enquiries, order handling, the coordination of special customer request and issue resolution. Previous experience in a similar role is advantageous and proficiency on a computer is essential for this role.

Duties of the role will include:

  • Verifying and expediting customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group
  • Providing information to customers regarding their order status, by answering inquiries via phone and email
  • Coordinating issue resolution by working with the sales representative and the customer to ensure smooth sales to shipping process
  • Assisting the sales representative process, customer quotes by performing stock checks and obtaining delivery information by utilising the computer supplier access
  • Processing order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality
  • Participating in the company Total Quality process by following established policies and procedures
  • Providing support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorisations and replacement orders
  • Any other ad hoc duties
Special Requirements: 
  • Requires a completed professional training, with some professional experience in a customer support or similar role, preferably in the Electronics Components industry or equivalent
  • Knowledge of company product lines, services, policies and procedures
  • Excellent verbal & written communication skills
  • Good telephone etiquette and ability to write routine business correspondence
  • Knowledge of all Microsoft Office applications and ability to use the computer system proficiently
  • Able to compute rate, ratios and percentages