Job Title
Client Success Administrator (CS005620)
Marlow, Buckinghamshire.
Start Date

Mon-Fri 8:30am-6pm (42.5hrs a week

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This is a full time, 6 month contract, ideally suited for a graduate (MUST commit for 6 months)

Our client, a leading distributor company is looking for a Client Success Administrator to join their team in Marlow, responsible for delivering first class service to all customer account orders / queries. You must be comfortable working closely with the team and warehouse, ensuring all goods and services are processed correctly and on time, meeting the relevant criteria.  You must be proficient with most Microsoft packages, e.g. Excel, Word, PowerPoint etc.

Duties of the role will include:

  • Continue to develop relationships with customers and suppliers, ensuring deadlines are met and all records/logs are kept up to date
  • To be responsible for all claims and the maintenance of relevant customer claims reports, utilising the EXI system.
  • Stock transfers between internal warehouses
  • Daily interaction with customers, suppliers and warehouse via phone and email
  • Provide solutions to customer queries 
  • B2B shipments in the UK and Europe
  • Support all customer account issues in a timely manner
  • Proactively manage back orders and ensure clients are aware of any stock issues and replacement products  
  • Provide feedback to team when required to ensure the support of a continuous learning environment
  • Liaise in a professional manner with the relevant departments and clients
  • Any other relevant duties as required
Special Requirements: 
  • Well-presented and business-like
  • Articulate, highly organised, with great time management skills
  • Keen for new experience, responsibility and accountability
  • Previous exposure of customer service, administration and communicating with multiple departments
  • Able to work well with others / a good team player
  • Flexible to work extended hours when required
  • Reliable, tolerant, organised and able to adapt to change
  • Excellent face-to-face and telephone communicator
  • Must be adept with MS Office, particularly Word, Excel, Internet and Outlook.  Must be proficient with PowerPoint
  • MUST be an empathic communicator, being able to see things from the other person’s point of view