Job Title
Client Success Manager – e-Commerce (CS005821)
£24,000 - £26,000 PA
Marlow, Buckinghamshire.
Start Date

Mon-Fri 8:30am-6pm (42.5hrs a week)

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Our client, a leading distributor company, is looking for a Client Success Manager e-Commerce to join their team in Marlow.  You will be working closely with clients to understand their business objectives whilst co-ordinating with internal departments (Development, Finance, Fulfilment).  You will also be responsible for co-ordinating the smooth execution of any online events, BAU changes and new activities, providing any analysis required by the client.

Duties of the role will include:

  • Supporting the administration of team tasks as well as the upkeep of ticketing tool (JIRA)
  • Reviewing the daily reporting, tracking both sales and any stock issues
  • Assisting weekly and monthly client meetings to review marketing actions, projecting progress and current/future activities
  • Working alongside the Client e-Commerce Teams to optimise range and promotional activity, consumer usability and revenue potential of the partner web-store
  • Supporting and influencing ideas for campaigns (normally product or bundle ideas)
  • Troubleshooting potential issues that may arise during planning, development and as campaigns progress with the Marketing & Web Development Teams
  • Administering site audits under instruction to ensure production information online is correct, highlighting any issues
  • Effectively supporting the communication between Operations, Merchandising and e-Commerce Web Development Teams
  • Assisting in briefing Customer Service Teams on site activity
  • Assisting in the creation of voucher codes / coupons for marketing campaigns
  • Assisting in post-campaign analysis using reporting and google analytics
  • Reviewing e-store reporting to assess to stock, customer backorders and returns
  • Raising, checking and updating Purchase Orders
  • Providing further support for the Customer Service Team
  • Providing meeting notes for each weekly and monthly meetings
  • Processing customer orders using internal systems
  • Timely delivery of : weekly meeting minutes / marketing campaigns / customer service briefing documentation / voucher distribution
  • Successful delivery of all pre, mid and post activity analysis on any BAU online events
  • Any other relevant duties as required
Special Requirements: 
  • Educated to degree level or equivalent (or possess relevant work experience)
  • Meticulous in approach whilst having the ability to prioritise workload
  • Highly adaptable and quick to learn new information
  • Strong listening skills with the ability to understand others’ viewpoints
  • High levels of tenacity with the desire to go above and beyond
  • MS Excel and PowerPoint skills (intermediate level)
  • Flexible, working analytically in a problem-solving, results oriented environment
  • Willingness to work with and learn new technologies
  • Action oriented with excellent ability to follow through these actions
  • Accountable and taking ownership
  • Well-presented and business-like