Job Title
Customer Representative (CS005820)
Salary
£19,800 PA
Location
High Wycombe, Buckinghamshire.
Start Date
ASAP
Reference
CS005820
Benefits
  • 42.5 hours p/w  :  Mon-Fri 8am-5pm (30 minutes lunch)  [plus 1 in every 7/8 Saturdays : 9am-3pm (double pay)]
Contact
Apply for this job
Specifications: 

This is a full time, permanent position.

Our client, a dynamic and well renowned UK company, is seeking a Customer Representative to provide efficient and effective assistance for the company’s clients. The successful candidate will act as first point of contact for clients and the role will entail dealing with the majority of incoming communications via phone and email, so providing excellent Customer Service would be key to this role.  You will be taking service bookings, corresponding with contractors, service controllers and responding to customer queries.  Developing relationships with internal and external customers and providing support to senior staff members would be an essential part of this role.

The duties will include:

  • Answering phones (within 3 rings) and emails from customers, contractors and colleagues in a professional and helpful manner and within the required time frame
  • Processing all service bookings though to conclusion in line with customer SLA’s
  • Responding to all queries or requests in a timely manner, ensuring sufficient resolve
  • Assisting the team and supervisors where required
  • Liaising closely with contractors to resolve queries, identify any service failures and ensure the best level of service for customers
  • Diligently maintaining customer records pertaining to sites, services and charges within Excel and Operating system
  • Identifying areas for improvement in process and procedures
  • Monitoring of systems pertaining to good practice and compliance
  • Supporting the Accounts Department in resolving customer/contractor invoice queries
  • Following up any queries and proactively informing the customer of the status of the query or request
  • Diligently recording of all data
  • Various other tasks as deemed relevant and necessary
Special Requirements: 
  • Proactive and self-motivated, with a positive attitude
  • Organised, with the ability to prioritise and problem solve (resolving issues through to conclusion or knowing when to refer to the manager)
  • Reliable and approachable
  • Ability to keep to strict deadlines, staying calm under pressure
  • A good team player. I.e. being proactive in showing support for colleagues and manager (e.g. training, absence cover etc.)
  • Diligent with a willingness to learn new skills and follow instruction
  • Ability to communicate effectively and professionally in writing on a 1:1 basis and by phone with a range of people, including management and customers
  • Computer literate (Microsoft Office packages, e-mail)
  • Punctual
  • Tolerance of routine