Job Title
Customer Representative (CS005894)
£19,800 per annum
High Wycombe, Buckinghamshire.
Start Date
  • 42.5 hours p/w  :  Mon-Fri 8am-5pm (30 minutes lunch)
  • Company Pension Plan with employer contribution of 3%
  • 20 Days annual leave, with an additional day gained for each full year of service (up to a maximum of 25 days)
  • Choice of paid subscription plan (Amazon Prime, Spotify or Netflix)
Apply for this job

This is a full time, permanent position.

Our client, a dynamic and well renowned UK company, is seeking a Customer Representative to provide efficient and effective assistance for the company’s clients.  Working within the Customer Experience Team, this role is responsible for the delivery of excellent customer service at all times.

You will be taking service bookings, corresponding with contractors, service controllers and responding to customer queries.  Developing relationships with internal and external customers and providing support to senior staff members would be an essential part of this role.

The duties will include:

  • Answering phones (within 3 rings) and emails from customers, contractors and colleagues in a professional and helpful manner and within the required time frame
  • Processing all service bookings though to conclusion in line with customer SLA’s
  • Responding to all queries or requests in a timely manner, ensuring sufficient resolve
  • Assisting the team and supervisors where required
  • Liaising closely with contractors to resolve queries, identify any service failures and ensure the best level of service for customers
  • Diligently maintaining customer records pertaining to sites, services and charges within Excel and Operating system
  • Identifying areas for improvement in process and procedures
  • Monitoring of systems pertaining to good practice and compliance
  • Supporting the Accounts Department in resolving customer/contractor invoice queries
  • Following up any queries and proactively informing the customer of the status of the query or request
  • Diligently recording of all data
  • Various other tasks as deemed relevant and necessary
Special Requirements / Additional Information: 
  • Proactive and self-motivated, with a positive attitude
  • Organised, with the ability to prioritise and problem solve (resolving issues through to conclusion or knowing when to refer to the manager)
  • Reliable and approachable
  • Ability to manage own workload effectively and efficiently
  • Ability to keep to strict deadlines, staying calm under pressure
  • A good team player. I.e. being proactive in showing support for colleagues and manager (e.g. training, absence cover etc.)
  • Diligent with a willingness to learn new skills and follow instruction
  • Ability to communicate effectively and professionally in writing on a 1:1 basis and by phone with a range of people, including management and customers
  • Computer literate (Microsoft Office packages, e-mail)
  • Punctual
  • Tolerance of routine