Job Title
Customer Service Assistant (CS005651)
£19K - £22K (DOE)
High Wycombe, Buckinghamshire
Start Date
Apply for this job

Our client, a local family run company based in High Wycombe is seeking a full time, permanent Customer Service Assistant to join their friendly and busy team (although part of your role will also include sales order processing). You will be an excellent communicator and have an ability to build good working relationships. Attention to detail and accuracy is highly important in this role.

Duties of both roles will include:

  • Handling and resolving customer telephone calls/enquiries/complaints
  • Building good working relationships with both external and internal customers
  • Dealing with and managing general correspondence (emails and letters) in a competent and professional manner, recording both the issue and resolution electronically, plus providing quotations when required
  • Effectively using systems provided to diagnose faults, leading to appropriate action being taken
  • Prioritising your workloads and being proactive at helping out where needed with the rest of the customer service team
  • Close liaison with service engineers and warehouse staff
  • Communicating company policy regarding guarantee and service aims to customers
  • Arranging repairs and ordering parts through Customer Service systems
  • Being accountable for parts and service provided
  • Gaining product knowledge and understanding parts diagrams
  • Attending to customers visiting the premises for repairs/purchases
  • Assisting both the Sales Order Processing team and Customer Service team when required
  • Invoicing and taking payments with PDQ
  • Assisting with annual stocktake
  • Processing sales orders from customers following the documented processes with total accuracy
  • Organising pallet deliveries to customers
  • Quoting prices relevant to each customer’s level of discount structure
  • Interpreting orders ensuring accuracy of parts ordered vs relevant product
  • Understanding past ordering trends for the retail customers
  • Attending daily staff updates
Special Requirements: 
  • Experience of working in a customer service environment
  • Patient and personable manner
  • Ability to multitask and remain calm under pressure
  • Ability to work as part of a team
  • Friendly and tactful
  • Problem solver
  • Being able to handle complaints and difficult situations
  • Good computer skills/PC literate
  • Good attention to detail/accuracy
  • Previous experience of using the Microsoft NAV CRM system (desirable) as well as a basic level of Excel spreadsheets