Job Title
Graduate Client Services Executive (CS005864-1)
Salary
£22,000 - £24,000 D.O.E
Location
High Wycombe, Buckinghamshire.
Start Date
ASAP
Reference
CS005864-1
Benefits
  • Hours of Work : (Shifts) 8am - 5.00pm / 9am - 6.00pm (arranged between employees)
  • Gym Membership
  • Death in Service
  • Pension
Contact
Apply for this job
Specifications: 

Our client, based in High Wycombe, is looking to recruit a full time Graduate Client Services Executive to act as point of contact for all major corporate clients, providing daily operational and trading assistance. You will have problem-solving abilities in order to support the day to day relationship of these key corporate accounts. You will be servicing the primary revenue and growth area of the business, at an exciting time for the company, at the forefront as an ambassador for the product and service.

Responsibilities will include :-

Payment Platform/Operational Support

  • Acting as a "go to" person on both their payments platform/software and the full trading/payments cycle throughout the lifespan of the client
  • Managing clients in all stages of the relationship from early-stage integration/on-boarding, through to daily trade booking/support
  • Presentations and live client demos/training as necessary

Product Awareness

  • Acting as representative on the front line for the product/service. You will know the product inside out and will be able to deliver industry-leading customer service

Answering Client Daily Banking Enquiries

  • Payment queries - investigating payment issues/liaising internally for banking updates/confirmations and accurately conveying updates to clients
  • Highlighting currency-specific banking/payment requirements and building personal knowledge on their currency suite to help clients

Relationship Management

  • Keeping the "client experience" a priority - demonstrable customer service awareness/experience
  • Driving to solve issues/improving the experience - thinking and acting on how the account/relationship can develop
  • Tailor servicing to different clients/accounts with their distinct requirements/ways of operating
Special Requirements / Additional Information: 
  • Willingness to learn
  • Keen eye for detail and accuracy (a must)
  • Ability to strive in a high pressured, fast paced environment
  • Managing workload around tight time constraints
  • Confidence liaising and mediating between multiple internal departments to find solutions
  • Confidence dealing directly with clients as an ambassador for the brand and products in terms of your service approach and professional interpersonal skills
  • Resolving client issues as they arise, taking a proactive/full ownership for issues
  • Ability to multi-task/prioritise, working around daily deadlines
  • Commercial awareness, i.e. having confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts
  • A head for numbers - confidence dealing with numbers, exchange rates, profit margins and an awareness of commercial implications
  • A drive to solve problems
  • A self-starter with the initiative and ability to get "stuck in", having the confidence to find solutions working with teams internally and taking ownership of client issues/queries, seeing them through to the end
  • Experience with Microsoft Suite (particularly Excel)