Job Title
Learning Support Co-ordinator [9-12 Month Contract] (CS005907)
Salary
£23,000 per annum (9-12 Month Contract)
Location
Near Bourne End, Buckinghamshire.
Start Date
ASAP
Reference
CS005907
Benefits
  • Hours of Work : 35 Hours  -  Mon-Fri (9am-5pm)
Contact
Apply for this job
Specifications: 

This is a full time position (9-12 month contract).

Our client, a fantastic global organisation, is looking to recruit a Learning Support

Co-ordinator to help maintain their online platform, ensuring the effective and efficient implementation of courses.

You will be supporting in all areas related to student support and will be contributing to developments of the virtual learning platform based on student input and feedback, as well as assisting with all logistics related to learner support through their academy.

Duties of the role will include:

Learning Support

  • Creating/maintaining detailed process documentation for all learning support tasks
  • Supporting  academy students/corporate students from allocated groups/courses in the Learning Management System
  • Ensuring Course Directors know processes to follow when leading/delivering learning via the Learning Management System
  • Maintaining the Learning Management System and assisting in regular housekeeping tasks, keeping data clean and avoiding duplication
  • Managing the use and application of the Learning Management System
  • Ensuring the user experience (for both students and Course Directors) is engaging and user friendly

Scheduling

  • Creating/maintaining detailed study schedules for all academy qualification streams
  • Working directly with Course Directors, ensuring availability for planned study streams
  • Dealing with ad-hoc situations involving changes to planned or confirmed schedules for the academy

Technical Support

  • Providing the Operations Teams with first line technical support for any reported issues within online content and resources
  • Providing learning support to the Sales Teams, ensuring virtual solutions are fully optimised in order to meet corporate clients’ objectives
  • Facilitating virtual classrooms or meetings (on occasions) to technically support students, Course Directors or Account Directors involved within the live or pre-recorded sessions
  • Providing pre and post-technical support to corporate clients accessing the learning platforms (based on workload from members of the team directly in charge of this function)

Cross-Team Collaboration

  • Collaborating with the Operations Teams, ensuring the smooth running of the academy and corporate clients (making sure deferrals, cancellations are kept up to date in all systems)
  • Collaborating with Customer Experience and Network Teams, ensuring all documentation is up to date and that the student experience is optimal

Innovation and Process Improvement

  • Assisting in the testing and evaluation of new features within the Learning Management System
  • Testing/evaluating the use of new features and capabilities to improve process and customer experience

External Relationships

  • Virtual learning suppliers (Moodle, Zoom) / E-Learning instructional designers / Course Directors / delegates / corporate clients

 

Special Requirements / Additional Information: 
  • Experience working in a Learning Resource Centre within a Commercial Training environment or in Customer Service Centres with a Commercial environment (essential)
  • Learning/training background (desirable)
  • Knowledge of using Learning Management Systems or equivalent (essential)
  • An understanding of problems and issues specific to learning support or customer service (essential)
  • A good understanding of marketing and sales disciplines (desirable)
  • A good awareness of learning, training and education in general and, in particular, an understanding of the potential use of the Internet and electronic resources and services in education (desirable)
  • Degree holder or equivalent work experience (desirable)
  • Ability to communicate well and develop relationships with learning resource staff, academic, Course Directors, administrative and technical staff (essential)
  • Excellent IT skills/experienced user of the Internet
  • Excellent verbal and written communication skills/organisational skills
  • Proactive, accurate with good attention to detail
  • Experience of working unsupervised as well as being a good, committed team player (essential)