Job Title
Online Sales Advisor (CS005568)
Salary
£20,000 - £21,000 pa
Location
Northolt, Middlesex.
Start Date
ASAP
Reference
CS005568
Benefits

• Mon-Fri 8:00-17:30 OR 10:00-19:30
• Saturdays 09:00-17:30
• Sundays 10:00-16:00

Contact
Apply for this job
Specifications: 

This is a full time, permanent position.

Our client, a leading specialist within in their specific industry is seeking an Online Advisor to join their busy team. You will be an enthusiastic individual with a passion for providing outstanding Customer Service. This role will include working weekends. 

Key Duties:
• Be the first point of contact for all inbound online and telephone sales enquiries.
• Providing expert advice whilst upselling and cross-selling products.
• Processing orders and raising quotations over the telephone and via Live Chat.
• Processing orders generated by the website.
• Liaising with customers to book deliveries.
• Following up on active quotations.
• Confidently communicating with customers, via the Telephone/Live Chat/Email, and dealing with their enquiries efficiently. 
• Advising on customer feedback and faults regarding the website.
• Professionally representing the company in every way.
 

Special Requirements: 

• A persuasive and energetic personality.
• Excellent telephone sales skills.
• Confident in giving customer product information and advice.
• Handling payments over the phone or via the website with confidence and due diligence 
• Strong verbal and written communications skills with a good eye for detail.
• Experience of converting tentative enquiries into confirmed sales.
• Good understanding of Microsoft Office applications.
• Good understanding of Live Chat applications. 
• Previous experience of working in a call centre environment is essential.