This is a full time, permanent position.
Our client, based in near High Wycombe, is looking for a Photocopier Engineer to provide outstanding service and support to their client base in the Home Counties / South East areas.
On a day to day basis, your role will include fault diagnosis and servicing of photocopiers (Ricoh and Kyocera) and MFDs, both onsite and at customers’ premises. You will need to complete all service calls with the correct details, return all parts for warranty as necessary, arrive at service calls in a timely manner, maintain a tool kit, complete all relevant training set for you by your FSM and be proactive at all times.
A clean driving licence is essential and you must live within a commutable distance. Excellent knowledge of the managed print industry is a must, along with excellent communication skills and a strong desire to develop your skill set. You must be hard working, outgoing and motivated, with the ability to work as part of a small team, dealing courteously and professionally with customers at all times. A keenness to learn and with confidence in meeting corporate clients is essential.
- Experience working on MFD / photocopier devices (ideally Kyocera and Ricoh)
- Technical / organisational / creative skills
- IT / connectivity capabilities
- Knowledge of Papercut (an advantage)
- Excellent Customer Care skills (with confidence)
- Professional and polite
- Good telephone manner