Job Title
Sales Support (CS005761)
Salary
£21,000 per annum
Location
High Wycombe, Buckinghamshire.
Start Date
ASAP
Reference
CS005761
Contact
Apply for this job
Specifications: 

This is a permanent, full-time position.

Our client, who has been involved in the interior design industry for over 50 years, is looking to recruit a reliable Sales Back Office Support.  This role will involve processing orders, answering queries and helping customers resolve their questions/complaints with the highest level of courtesy possible.  Orders are to be entered with the correct despatch dates to ensure customer satisfaction and to move the company closer to its goals.  You will liaise with couriers to ensure prompt delivery, arrange next day replacements when goods are damaged, as well as arranging the claim from the courier.  You will be responsible in finding the correct information for any orders than cannot be processed due to missing or incorrect information.

Duties of the role will include:

  • Ensuring all orders received before 1pm are entered on to the system by the end of the day
  • Making sure customer orders that are missing information are contacted the same day as the order is received
  • Phone calls are answered within three rings
  • Customers receive return phone calls within 60 minutes
  • Emails are responded to in the same day as they are received
  • Ensuring an average of 4.5 star rating on their customer satisfaction survey for customer support
Special Requirements: 
  • CRM experience
  • Problem-solving skills
  • Strong attention to detail and a high focus on customer satisfaction (essential)
  • Ability to prioritise, multi-task and work without supervision
  • Excellent time management / organisational / leadership skills
  • Self-motivated / reliable / efficient / honest 
  • Honest / polite / customer focused
  • Outstanding communication and interpersonal abilities, as well as customer service skills
  • Self-motivated / reliable / determined / persistent
  • Ability to hold yourself and others to account
  • Ability to take responsibility / ownership of problems and tasks
  • Good customer relationship skills / customer service mentality
  • An “above the line” attitude
  • A focus on continued improvement and personal development